Theatre Policies

All of us at Stifel Theatre look forward to making every visit to Stifel Theatre a pleasant and enjoyable one. If you find yourself needing special assistance during an event, please contact the nearest Stifel Theatre Guest Experience Ambassador. Please click here for more information about Stifel Theatre facilities and services for guests with disabilities or other special needs.

All guests at Stifel Theatre must have a ticket, regardless of age. Please note that certain shows may change this requirement and require a minimum age (such as all guests must be 18 years of age or older). Special age restriction requirements will be listed on the Ticketmaster website when you are purchasing tickets for an event.

We recommend any guest under the age of 18 be accompanied by a parent or guardian.

Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted: Stifel Theatre reserves the right to deny entry to anyone who appears to be impaired. There shall be a maximum limit of two alcoholic beverages sold to each Guest, per purchase, per valid ID. All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver’s License, Passport, United States Passport Card, State Issued ID Card with Photo, Military ID with photo, and Mexican Consular Card. Stifel Theatre reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises. Stifel Theatre and its food and beverage concessionaires will implement ongoing alcohol management training sessions for its serving staff. Guests must discard alcoholic beverages prior to exiting the building.

Stifel Theatre reserves the right to change or modify the alcohol policies at any time.

Animals are not permitted inside of Stifel Theatre unless they are service animals.

For your convenience, an ATM and reverse ATM are located in the Ticket Lobby. Stifel Theatre is a cashless venue.

Audio/Video recording devices are prohibited for all Stifel Theatre events.

Stifel Theatre does not distribute or issue backstage passes for any event.

For safety and speed of entry purposes, we strongly encourage guests not to bring bags of any kind to events at Stifel Theatre. Bringing a bag slows down the entry process for both you and the people behind you in line.

Backpacks, coolers, hard-sided bags, luggage, and any bag over 16” x 16” are strictly prohibited.

All bags entering Stifel Theatre, including purses and medical/childcare bags, must go through manual bag checks by the Safety and Security staff.

The bag policy is subject to change for each show based on the tour’s requirements. Please check any tour/Stifel Theatre communication prior to coming to the event. Examples include a clear bag policy or a strict no bag policy.

Guests are allowed to bring an empty plastic reusable water bottle (not exceeding 2 liters) into the venue. All bottles are inspected upon entry and must be completely empty. Exceptions will be made for families with small children such as baby bottles with milk or juice. Aluminum, other metals, and glass bottles are prohibited. Other containers such as flasks and thermoses are also prohibited.

For your convenience, drinking fountains are located on all levels and ballrooms in the venue.

Updated Stifel Theatre box office hours can be found here. The Stifel Theatre Box Office is located inside the main entrance of Stifel Theatre on Market Street.

On non-event days, guests can purchase Stifel Theatre tickets from the Enterprise Center Box Office located at the main Atrium entrance at the corner of 14th Street and Clark Avenue.

Short-term parking is available in front of both Box Office locations on Market Street and Clark Avenue.

Non-flash, non-professional still photography is permitted at Stifel Theatre for most events. The use of cameras may not interfere with another guest’s ability to enjoy the event.

The camera policy is subject to change for each show based on the tour’s requirements. Please check any tour/Stifel Theatre communication prior to coming to the event. In many instances, tours may prohibit all photos and videos. In these cases, guests may receive a warning or be ejected without refund if they are caught taking pictures and/or videos.

Stifel Theatre now operates cash-free at concessions and retail locations. Payment with debit or credit cards, Google Pay, or Apple Pay are accepted.

Please note that parking facilities surrounding Stifel Theatre may still require cash.

We are unable to provide a coat check for public events at Stifel Theatre. Guests should plan on keeping all personal items with them at all times. Stifel Theatre management assumes no responsibility for any lost or damaged items. For select private events, a coat check may be provided. Please contact your event organizer for more information.

Stifel Theatre is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects, or attempting to enter the stage/backstage areas will be immediately ejected from the venue.
• Guests will not smoke in the venue, but in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures. Guests will also be responsible for their own good time by reporting inappropriate behavior.
• Guests will be able to communicate instantly, discreetly, and directly with Stifel Theatre’s Guest Service office if assistance is needed in dealing with an unruly guest, a cleanup in their section, or any issues and concerns that a guest may feel the need to report.
• Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.

We thank you for your cooperate. For assistance, guests at Stifel Theatre events can visit Tell-ST.com and send a message to the Guest Experience staff. A team member will reach out to you.

Guests are permitted to wear costume masks, face paint, and costumes. Costume masks must be removed for security screening, alcohol service, and when asked to do so by building staff and management. Costume masks and costumes may be worn while in the seating areas as long as they do not interfere with or create a distraction for other guests and their enjoyment of the event. Costumes and clothing with offensive material or language, or that appropriates or disrespects another culture, is prohibited at Enterprise Center and Stifel Theatre events.

Please note that some shows prohibit costume wearing, specifically by adults. Typical examples include shows for small children where the wearing of a costume by an adult may confuse the children and ruin the experience for them.

Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Guests at Stifel Theatre events can visit Tell-ST.com and send a message to the Guest Experience staff. A team member will reach out to you.

Please see the Code of Conduct for Guests section above for further details.

Door opening times are typically one (1) hour prior to the scheduled event start time. Please consult your day of event email guide for specific door times.

Shirts and shoes are required for all guests entering Enterprise Center and Stifel Theatre. Guests are prohibited from wearing or displaying any clothing or body art containing profane or offensive material. Guests may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing or showing body art displaying words or images that can be construed as profane or offensive by venue management will be asked to provide a solution at their own expense. If no solution can be found, the guest may be asked to leave the facility without a refund.

The use of cellular phones, tables, hand-held radios, televisions, and other electronic devices is permitted for events held at Stifel Theatre, providing they do not interfere with another guest’s enjoyment of the event. Stifel Theatre reserves the right to ask any guest to discontinue the use of such devices.

Policies regarding the use of these devices vary from event to event and are solely at the discretion of the show and are subject to change.

Please note that such devices may not be used to record video of events in accordance with event policies.

Stifel Theatre does not have the ability to look up a guest’s seat location or to make guest pages. The best way to reach a guest during an event is by contacting them directly via the guest’s cellular phone. In an emergency, babysitters or family members may contact the Guest Service officer at (314) 499-7603 with the guest’s name and seat location. A Guest Experience Team member will be immediately dispatched to deliver the message to the guest and seat location given.

First Aid Team Members are available at all events to assist any guest with medical needs. The First Aid room is located in the Ticket Lobby on the west side. Guests may contact the nearest Guest Experience Team Member for directions or assistance to First Aid.

Stifel Theatre Guest Services Office is located in the Ticket Lobby on the east side and is staffed by individuals specially trained to respond to all types of guest inquiries and/or suggestions, including questions, problems, stroller/wheelchair check in, lost children, and lost and found articles.

Stifel Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

If you become separated from your child during an event, please seek the nearest Guest Experience Ambassador or Safety Ambassador. When bringing children to an event, it is always helpful to make sure that the child has their contact information, ticket, or seat location with them at all times.

Items found before, during, or after an event should be turned into the Guest Services Office in the Ticket Lobby. Items will be logged into our Lost & Found system for tracking and management.

All items will be kept for 7 calendar days. After day 7, IDs and credit cards will be shredded. All other items will be donated to charity or disposed of at the discretion of management if not claimed. Stifel Theatre management assumes no responsibility for any lost or damaged items.

Guests can check the Guest Services Office at any point during an event for a lost item. After an event, guests can submit a lost & found form by clicking here.

When planning your trip to Stifel Theatre for events, guests should plan accordingly and factor in extra time for travel/parking. In the case of inclement weather, there is a possibility for the delays at gates when guests are entering the building. There will also be a possibility of delays when attempting to park in the surrounding garages and parking lots.

The following items are prohibited from entering Stifel Theatre:

• Airhorns
• Wrapped gifts/items
• Cans/Bottles/Coolers
• Drones
• Chemicals
• Food & Beverages
• Balloons
• Pets (other than service animals)
• Laser pointers/pens
• Sticks / Selfie sticks
• Tripods/Bipods/Monopods
• Weapons (guns, knives, chains, spikes, projectiles, tasers, pepper spray, etc.)

Umbrellas are allowed in Stifel Theatre. Umbrella bags are provided in our Ticket Lobby entrance and guests are encouraged to use an umbrella bag to protect our floors and prevent slippery and wet conditions.

Stifel Theatre features an equal number of men’s and women’s restrooms, including family restrooms located in the Kiel Club near the Ticket Lobby.

Please note that restrooms are not located on the Orchestra Level 2. Accessible restrooms are found in the Kiel Club on Level 1 and the Loge Level 3. The main Ticket Lobby restrooms and the Mezz restrooms on Level 4 require steps to access.

For safety purposes, all guests entering Stifel Theatre are required to pass a security check that includes a walk-thru metal detector. In the event the metal detector alerts, you may be asked to empty the contents of your pockets and pass through the metal detector again. Stifel Theatre reserves the right to refuse entry if you have any items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be search will be denied entry from Stifel Theatre.

Ticketmaster is the ONLY authorized ticketing agent of Stifel Theatre. If you purchase tickets from an unauthorized agent in the secondary market (scalper, StubHub, Craig’s List, etc.), you risk purchasing counterfeit or invalid tickets. If you should choose to purchase tickets from a third party, please remember the following:

• Admission will be refused if tickets are invalid.
• Stifel Theatre cannot refund third part tickets.
• You will be responsible for contacting the third party if there is a problem with your tickets.
• Stifel Theatre will not replace any third party tickets that are lost or stolen.
• Stifel Theatre cannot contact you with information in regards to time changes, event cancellations, or other important event info.

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime, and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, contact your nearest Guest Experience team member or call 1-877-A-THREAT (1-877-284-7328).

Unless otherwise specified by the event, Stifel Theatre welcomes guests bringing small signs, banners, posters, and flags inside the building to show support during events. The following guidelines relate to these items:

• Item must be related to the event
• Item may not be attached to a stick/pole
• Item may not be larger than 24” x 36” in dimension
• Item may not obstruct any sponsors/advertisers signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by Stifel Theatre management
• Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Stifel Theatre management

Any guest partaking in the usage of smokeless tobacco must use a container to retain any discharge of the smokeless tobacco. Guests using smokeless tobacco must be respectful to other guests and Stifel Theatre. Anyone caught spitting anywhere other than a container will be warned. If the behavior continues, a guest will be ejected from the event without refund.

Stifel Theatre is a smoke-free building. Smoking access will open at the start of the show and continue until 30 minutes prior to the scheduled end of show time. Guests should scan their tickets out in the Ticket Lobby and proceed outside (at least 15 feet from the entrance). Upon re-entry, guests will go back through the same security procedures they did the first time they entered the building and will scan their ticket back in.

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise, or other items is permitted on Stifel Theatre and Enterprise Center property without Stifel Theatre approval.

Strollers are permitted inside Stifel Theatre. Umbrella style strollers that collapse completely are permitted to be placed under the guest’s seat during events. Larger strollers must be checked into the Guest Services Office in the Ticket Lobby upon entry. Stifel Theatre is not responsible for any lost, damaged, or stolen strollers. Strollers may not be left in walkways, in the lobbies, or in disabled seating areas.

Tickets for Stifel Theatre events may be purchased through the Stifel Theatre Box Office, Enterprise Center Box Office, Ticketmaster phone sales, ticketmaster.com, and through any Ticketmaster location. These sources are the only authorized ticket-selling agents of Stifel Theatre. Please be advised that we cannot guarantee the authenticity of tickets obtained through any other source.

Guests must have their tickets on their persons at all times when attending an event. Screenshots of tickets and printed PDFs of tickets will not be accepted.

The Stifel Theatre features an ornate main theatre with 3,100 seats, a two-story front lobby, four ballrooms, dressing rooms, and lounges. It attracts a variety of events including plays, jazz, blues, rock concerts, comedy shows, Broadway shows, and symphony performances.

Tours are available for groups of 10 or more by reservation Monday-Friday on non-event days only. Tours must be booked at least two weeks in advance and are approximately 1 hour in duration.

The tour rates are:
Groups of 10-19 - $10 per person
Groups of 20+ - $8 per person

Please contact us if you would like to book a tour and we will work with your group to get it scheduled.

The St. Louis Blues, Enterprise Center, and Stifel Theatre no longer require proof of vaccination or a negative test result for COVID-19.

Guests are prohibited from bringing weapons into the theatre. Stifel Theatre does not provide weapon lockers and will not check in weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the theatre or dispose of it. Guests who refuse to comply will be ejected from the theatre and may be subject to arrest.

Stifel Theatre provides wheelchair escorts for guests with limited mobility from any Stifel Theatre entrance to the guest’s seating location. Upon arriving at an entrance, please ask a staff member for assistance.